Returns are dealt with on a case-by-case basis. Why? We sell records, and depending on the specifics of the product (i.e. color and weight), they are prone to issues big and small. Contact firstname.lastname@example.org to reach an oxygen breathing human.
Here’s how we see it:
Black vinyl vs. color vinyl vs. 180g vs. anything under 180g:
As any discerning vinyl hound or aspiring vinyl hound should know, black vinyl sounds better. For specifics on this fact ask the inter web. For now just take our word for it.
This is why we offer 180g black vinyl on all our releases. If sound and vinyl quality are your thing, get it in black!
The color vinyl releases range in weights at 180g or under. Production facilities aren’t fully transparent on the actual weight of most vinyl under 180g, so we don’t want to mislead by giving an exact weight. We don’t know.
We also don’t know what color is going to sound better and honestly, don’t care. They look cool and folks like them and collect and resell them for more than what they paid. So goes the world of the vinyl renaissance (or whatever you want to call it).
Warps are not uncommon with vinyl under 180g (and even 180g!). So if the warp is slight and doesn’t affect play, you should probably consider it part of the territory. If your needle is jumping around like a mouse on an electrified surface, well something has gone terribly wrong and we're happy to fix it.
Also, make sure your tone arm is weighted correctly and your needle is actually a needle and not metal etching your brand new record. You know -- audio nerd s**t!
We reiterate: If sound and vinyl quality are your thing, get it in black, and also buy the color to show off to your friends!
We use USPS media mail for domestic and USPS first class international. We will do our best to send a properly protected package, but obviously can’t control it if the good folks at USPS use your record as a Frisbee during lunch or throw it in a cage with a gorilla. Again, contact us.
Note for all issues considered: Photos and video are helpful and great for making your case. You (we) have the technology to make a better, stronger, smoother and definitive transaction and it’s so easy. Use it!
Ultimately we want you to get the product you expect and strive to make our customers happy and warm inside. However as a small label we must be discerning in judging actual issues with our products vs. irregularities we can’t control and furthermore are to be expected.
So take care to get exactly what you want by factoring in all the info!
Thank you for your purchase and happy listening,